Support

If you need help with the An Tuath – The Grid app, you're in the right place.

We've created this page to support both Apple and Android users, with clear answers and fast ways to get assistance.

Getting Started

An Tuath – The Grid is a simple, quiet daily ritual designed to bring people together at 1:11 PM in their local time zone.

No account creation, no sign-in, no personal data.

If something isn't working as expected, the sections below will guide you.

Common Questions

1. The countdown or broadcast isn't showing correctly

Try the following:

  • Ensure your device has the correct local time and timezone set automatically.
  • Force-quit the app and reopen it.
  • Check that you have a stable internet connection.
  • Make sure you're using the latest version of the app (Apple App Store / Google Play Store).

2. I can't hear the audio

  • Increase your device volume.
  • Ensure Silent Mode / Do Not Disturb is disabled.
  • Try using headphones.
  • If still silent, reinstall the app.

3. The globe or animation won't load

  • Check your connection
  • Restart the app
  • Restart your phone
  • If animations still fail, your device may need an OS update.

4. Do I need an account?

No.

The app uses zero personal accounts, zero login, and zero personal identification.

Troubleshooting

General Fixes

If you encounter any issue:

  • Close the app completely.
  • Restart your device.
  • Update to the latest version.
  • Reinstall the app (your local anonymous data resets but the app will function normally).

Supported Devices

iOS

  • iPhone running iOS 15 or higher
  • Available on the Apple App Store

Android

  • Most modern Android devices running Android 8.0 or higher
  • Available on the Google Play Store

Feature Requests & Feedback

We are constantly improving the experience.

If you have suggestions, ideas, or notice something that could be better, we'd love to hear from you.

Send feedback here:

greetings@antuath.com

Contact Support

If you need direct help, contact us:

Email: greetings@antuath.com

Company: AN TUATH GRID LIMITED

Website: www.antuath.com

We usually respond within 24–48 hours.

Version Information

This support page applies to:

An Tuath – The Grid (iOS & Android)

Version 1.0 and above.

Thank You :-)

Thank you for being part of this movement.

Your presence strengthens the Grid, and your participation helps bring more coherence into the world.